Cancellation Policy
We understand that plans change. Learn about our flexible cancellation policy and how to cancel your order before processing.
Cancellation Overview
We offer a flexible cancellation policy to ensure you have full control over your order. You can cancel your order at any time before processing begins, and receive a full refund.
💡 Key Point:
Cancellations are free and result in a full refund if submitted before your order enters the processing queue.
Cancellation Timeline
Order Placed
0-5 minutesYour order has been submitted but not yet entered the processing queue.
✓ Can Cancel - Full Refund
Processing Begins
5-30 minutesYour order is now in the processing queue and documents are being prepared.
⚠ Limited Cancellation - Contact Support
Documents Prepared
30+ minutesYour IDP documents have been generated and are ready for delivery.
✗ Cannot Cancel - Use Return Policy
Delivered
5+ minutes (digital) / 3-7 days (physical)Your IDP has been delivered to your email or shipped to your address.
✗ Cannot Cancel - Use Return/Refund Policy
How to Cancel Your Order
Step 1: Contact Our Support Team
Send a cancellation request to our support team as soon as possible. The sooner you contact us, the better chance we have to cancel before processing begins.
Contact Methods:
- 📧 Email: [email protected]
- 📞 Phone: +971 50 630 8922
- 📞 UK: +44 7546 417559
- 💬 Live Chat: Available 24/7 on our website
Step 2: Provide Order Details
Include your order number and email address associated with the order. This helps us locate your order quickly.
Step 3: Confirmation
We'll confirm receipt of your cancellation request and notify you of the status within 15 minutes. If your order hasn't entered processing, we'll proceed with cancellation.
Refund Information
✓ Full Refund - Before Processing
If you cancel before your order enters the processing queue, you'll receive a 100% refund of all charges, including any add-ons or expedited processing fees.
⚠ Partial Refund - During Processing
If your order has already entered processing, we may be able to cancel with a partial refund (typically 50-75% depending on processing stage). Contact us immediately for details.
✗ No Refund - After Delivery
Once your IDP has been delivered, cancellation is no longer available. Please refer to our Return Policy or Refund Policy for post-delivery options.
Special Circumstances
Duplicate Orders
If you accidentally placed duplicate orders, contact us immediately. We can cancel the duplicate order and issue a full refund.
Order Errors
If you placed an order with incorrect information (wrong email, country, etc.), contact us right away. We can often correct the information or cancel and reprocess your order.
Unauthorized Charges
If you believe an order was placed without your authorization, contact us and your payment provider immediately. We'll investigate and process a refund if warranted.
Frequently Asked Questions
How quickly do I need to cancel?
The sooner the better. Orders typically enter processing within 5-30 minutes of placement. Contact us immediately after placing your order if you need to cancel.
Will I lose my cancellation fee?
No. If you cancel before processing begins, you receive a full refund of all charges, including any processing fees or add-ons.
What if I already received my digital IDP?
If you've already received your digital IDP, cancellation is no longer available. However, you may be eligible for a refund under our Refund Policy. Contact us for details.
Can I cancel and reorder with different information?
Yes. If you need to change your order details, we can often cancel your current order and create a new one with correct information. Contact us for assistance.
How long does the refund take?
Refunds for cancellations are typically processed within 24 hours. Your bank may take an additional 3-5 business days to credit the amount to your account.
What if I can't reach support to cancel?
Our support team is available 24/7. If you're having trouble reaching us, try multiple contact methods (email, phone, live chat) and we'll respond as soon as possible.